OUR RETURN POLICY & OUR PLEDGE TO YOU
Our policy last for 30 days from date of purchase or 7 days after item delivered. If an item doesn’t arrive or if the tracking shows as not delivered, doesn't materially match the description or is defective, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.
Customer will be responsible for return shipping cost. There are no refunds 48 hours after your order was placed/item has been processed/ shipped.
For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address.
Return policy does not apply to sale items, we do not offer exchange or refund after purchase/ order confirmation unless item is defective. Please choose your item carefully.
To complete your return or exchange, we require a receipt or proof of purchase and photo of defective item.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Luxic Swimwear and if you have any questions, please don't hesitate to contact us.